"A customer is the most important visitor on our premises.
 He is not dependent on us. We are dependent on him.
 He is not an interruption in our work - he is the purpose of it.
 We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him."
 
perso/quotes.txt · Last modified: 2011/10/30 14:15 by jcberthon
 

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